Office 2016 Error “We’re sorry but this feature appears to be broken and needs to be repaired. Use the Programs and Features option in the Windows Control Panel to repair Microsoft Office.”

Hi everyone. I’am writing this KB’s up, as I didnt seen it yet on Microsoft. So if you land there for that error, enjoy the workaround. (This bug appeared to me on a Microsoft Windows Server 2012 R2 with Terminal Service activated)

Introduction

You install Office 2016 on a computer and only Word 2016 give you an error when you try to open it.

As a local admin you don’t see the error.

Symptom

You receive the error : “We’re sorry but this feature appears to be broken and needs to be repaired. Use the Programs and Features option in the Windows Control Panel to repair Microsoft Office.” when you try to open Word 2016.

Other Office 2016’s product are not affected.

Resolution

Word 2016 do a file check on the C:\, if the user launching Word 2016 does not have Read Access to the C:\ Word 2016 give the error.

This happen if the default right got changed. The setting must be like that:

kb01

Related KB

 

 

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11 Responses to Office 2016 Error “We’re sorry but this feature appears to be broken and needs to be repaired. Use the Programs and Features option in the Windows Control Panel to repair Microsoft Office.”

  1. Dede Dermawan says:

    Thank you so much

    Like

  2. Oz says:

    This wasn’t my problem. Word (Office 365, installed April 2018) always started with this message. I went through all the steps on the official MS help page, and just like others who were reporting on that page, no help at all. Note that after the error, Word appears to start and run okay, although I’ve only been doing light work in it.

    I’d also had LibreOffice and WPS office on the same computer, prior to installing 365. So, I uninstalled them both, and magically, Word now starts without the error. Clearly one or both of these programs were causing a problem when Word started, which Microsoft’s installers and fixers couldn’t detect or address.

    Liked by 2 people

  3. Val says:

    Had WPS Office Suite installed. Got rid of it and the error is gone.

    Like

  4. steve742 says:

    uninstalling WPS worked I no longer get this message

    Like

  5. dvick says:

    Had the same problem “feature appears to be broken…blah, blah, blah….. But only on Word. Excel, etc., opened fine. MS support worked & worked. Finally did a reinstall (after I already tried that) and said they would call back after reinstall. After reinstall, still had the problem. They called back and said it would be 4 hours before a L2 tech could call me. in the meantime I found this thread and uninstalled WPS. Now it works perfectly. Interesting how I was able to t/shoot, research, and correct the problem but the Microsoft expert couldn’t.

    Like

  6. luke bong says:

    uninstalled the WPS …and done. the message gone. thanks Man

    Like

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