Symantec new technote ! V-225-302 for BackupExec 2014

Hi everyone! Today I found a new bug and the page at symantec does not exist yet.

I decided to create it for them, as it can be a error other will see. It happened on Windows Server 2012 R2 in case it has an importance.

Note: The log show the link http://entsupport.symantec.com/umi/V-225-302. At this time this error is not classified.

Symptom: You install BE2014 on a new system and the installation fail with the error code V-225-302

Error: V-225-302:  ERROR: Failed to install SQL Express BKUPEXEC instance with error -2067922940.

Corrective Step: Pre-install the SQLExpress with the /SKIPRULES=PerfMonCounterNotCorruptedCheck parameter.

– Locate the SQL install string in the error log; it would look like that (see there for the location);

“G:\BE\WINNT\INSTALL\SQLExpress\SQLEXPR_x86_ENU.exe” /ACTION=Install /Q /Hideconsole /SkipRules=RebootRequiredCheck /FEATURES=SQL /INSTANCENAME=BKUPEXEC /SQLSVCACCOUNT=”AUTORITE NT\Système” /SQLSVCStartupType=Automatic /ENABLERANU=0 /TCPENABLED=”1″ /NPENABLED=”0″ /INSTANCEDIR=”C:\Program Files\Microsoft SQL Server” /SQLSYSADMINACCOUNTS=”BUILTIN\ADMINISTRATORS” /IACCEPTSQLSERVERLICENSETERM

– In my case change the account information, /SQLSVCACCOUNT=”AUTORITE NT\Système” for /SQLSVCACCOUNT=”NT AUTHORITY\System”. A setup error for localisation.

– Add the new command line and launch the full command. From run

“G:\BE\WINNT\INSTALL\SQLExpress\SQLEXPR_x86_ENU.exe” /ACTION=Install /Q /Hideconsole /SkipRules=RebootRequiredCheck /FEATURES=SQL /INSTANCENAME=BKUPEXEC /SQLSVCACCOUNT=”NT AUTHORITY\System” /SQLSVCStartupType=Automatic /ENABLERANU=0 /TCPENABLED=”1″ /NPENABLED=”0″ /INSTANCEDIR=”C:\Program Files\Microsoft SQL Server” /SQLSYSADMINACCOUNTS=”BUILTIN\ADMINISTRATORS” /IACCEPTSQLSERVERLICENSETERMS /SKIPRULES=PerfMonCounterNotCorruptedCheck

– Run and wait, as it will run silent.

– Re-run the BE setup after.